Popular Questions

Can I buy a Loowatt toilet?
Not yet except for customers in Madagascar. If you live in Antananarivo, Madagascar, please send us an email or fill out this contact form with your full name, phone number and address. Thank you.

How much does a Loowatt toilet cost?
Pricing information is currently unavailable, except for household toilet applicants from Antananarivo, Madagascar. If you are looking for luxury toilets for your festival or outdoor event, please tell us about your event.

For UK festival and events customers, Loowatt toilet wristbands and Pay-As-You-Go pricing can be found on each event’s web page.

How does it work when I use the toilet?
You simply activate the “flush”, which is done much like a standard toilet, with a button or lever. There is a biodegradable plastic liner inside the toilet bowl, instead of water. The Loowatt then seals waste. If you have any questions, please don’t hesitate to ask any Loowatt staff.

How does the toilet work without water?
The Loowatt toilet uses a unique mechanical sealing unit to contain human waste within biodegradable film, so that the use of water is not necessary. The waste is then stored in a cartridge beneath the toilet, for periodic emptying, which can be weekly or daily, depending upon the levels of usage and capacity. To see the toilet in action, check out the videos on our home page.

Does it smell?
No. Our patented technology eliminates odour, providing an excellent experience that surpasses the expectations of customers accustomed to flush toilets.

Are you hiring?
Yes! We are seeking enthusiastic individuals to join us summer of 2017 for a variety of short-term positions. Please register your interest here.

UK Customers

When do I receive my wristband?
Once you have completed your online purchase you will receive an email containing your eticket. Print this off or bring it with you on your device to the event where we will scan and exchange it for your wristband. Read a detailed description for Port Eliot Festival 2015 here.

Do you limit the number of wristbands you sell?
Yes. There are national guidelines for the ratio of toilets to people for outdoor events and we work well within these to offer you the best luxury experience.

Can I share my wristband?
No. We’re sorry but wristbands are not interchangeable and are secured to your wrist. If wristbands are removed or tampered with they become void and we reserve the right to refuse admission.

Why didn’t I receive my confirmation e-ticket?
Please allow time for the confirmation email to arrive and please check your trash and spam folders. If it’s not there, please contact us with your name, email and the number of tickets you bought. If your payment has gone through successfully, your name will be on our guest list.

Issues with payment?
Loowatt sells our tickets through an online ticketing company, TicketTailor, and uses Paypal to process payments. Common payment issues include:
incorrect or incomplete information entered into Paypal
a limited Paypal account
– an issue with your bank card or credit card provider
If you are having difficulties paying or resolving a payment issue, please feel free to contact us.

What are your opening hours?
Our hours differ for each event but these are stated on our website or onsite.

Why aren’t you open 24 hours?
Many events have licensing laws, which only allow them to be operating for certain hours.

Where are the toilets situated?
Please check the information for the event you are attending on our website or find out our latest location onsite.

Will I have to queue?
Yes at peak times you will have to queue to use the facilities. Typical peak times are in the morning and right after a main act.

What is in the Loowatt Lounge Area?
The Loowatt lounge area consists of the Loowatt toilets and a chill out area with seating inside the hospitality tent. Depending on the event, there also may be a complimentary massage service and/or a dry hair bar. Please check the event pages to see what is offered for each event.

How do I get a complimentary massage?
Massage hours are posted onsite and they are offered on a first come first serve basis. You must have a valid wristband to receive the complimentary massage.

How do I redeem a refund of a purchase?
In the unlikely case of a cancelled event, there will not be a refund of the purchase. For any other reasons, please contact us via our website here.

How do I file a complaint?
Please inform a Loowatt supervisor nearby onsite, or please fill in a general enquiry form via our website at www.loowatt.com/contact.

Can children use a Loowatt toilet?
Children younger than the age of 12 must be accompanied by adults with a valid wristband or be a PAYG customer.

Madagascar Customers

I live in Madagascar, can I buy a Loowatt toilet?
Yes. We are now offering serviced household toilets and for customers living in some areas of Antananarivo. If you would like a Loowatt toilet at home, please contact us with your full name, phone number and address.

Other

How is Loowatt funded?
Loowatt gained initial support from the Royal College of Art through its InnovationRCA business incubator along with seed funding from private investment. We have since received support from private investors, the Bill & Melinda Gates Foundation and InnovateUK, among other funders.

What is your privacy policy?
Please see our privacy policy. Any questions please fill in the contact form. Thank you.

More questions? Please contact us. We are happy to help.